Refund policy

RETURNS

We are confident you will be delighted with your order. However, if any issues arise, please contact us within 3 days of receiving your item so we can address your concerns promptly.

Returns or exchanges are accepted within 7 days of shipment, provided the item is returned in its original condition. Please note that the buyer is responsible for return postage. Upon receiving the returned item, we will inspect it and reserve the right to deny a refund or issue a partial refund based on the item's condition.

Terra Rustica Jewelry cannot be held responsible for lost or damaged packages during return shipping. Additionally, custom orders are non-refundable.

In the rare event that an error occurs on our part, we will correct it immediately and reimburse any associated shipping costs.

Thank you for your understanding and support of Terra Rustica Jewelry!