We would love to hear from you! Please email us at email@example.com.
What type of payment do you accept?
We accept PayPal for payment. You can still pay by credit card if you select the option “Pay with an online bank account, debit or credit card, or PayPal Credit”.
What is your turnaround time?
We have many items that are in stock and ready to ship! We ship within 1-2 business days of your order. For our custom and made-to-order items please allow 1-2 weeks for orders to be completed and shipped. You can also choose Priority shipping upon checkout for faster delivery. Have a time sensitive issue? Please contact Carol @ firstname.lastname@example.org.
What are your shipping policies?
Please allow 1-2 business days for your item(s) to be shipped (custom and made-to-order items 1-2 weeks). Orders are shipped Monday-Friday, excluding holidays. All Domestic orders are shipped USPS First Class or Priority with delivery confirmation and insurance. Upon shipment, you will receive an email with the tracking information.
International orders are shipped USPS First class. They never include tracking information. Orders take 7-10 business days to arrive but can be up to 3 + weeks. Keep in mind, depending on your location some countries will levy additional customs fees/duties on incoming packages. International customers are responsible for all customs fees/duties. If you have any questions please don’t hesitate to contact Carol at email@example.com.
Refunds & Exchanges
Although we are certain that you will LOVE your unique handcrafted Terra Rustica Jewelry, we will accept returns or exchanges within 7 days of shipment. The item must be in the original condition upon return. You the buyer are responsible for the return postage. We will inspect the returned item and reserve the right to deny a refund or refuse a full refund based on the condition. Terra Rustica Jewelry will not be responsible for lost or damaged packages. PLEASE NOTE; we do not refund “custom” orders. If the error was our mistake we will fix it immediately and refund any shipping costs.
Do you charge tax?
We are required by California law to collect a sales tax of 7.50% to any in state customers (customers residing in California only). The amount will be reflected upon checkout.
How do I clean my Terra Rustica Design jewelry?
We recommend cleaning our jewelry with a soft polishing cloth. Please do not use commercial Silver Dip as it will remove all the oxidized details.
Thank you for shopping with TERRA RUSTICA JEWELRY! We truly appreciate your business and will strive to provide you exceptional customer service! We pride ourselves on making high quality, beautiful, handcrafted jewelry.